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by Rajen Kumar

No Escaping Social Media

Running a magazine concentrating on issues of small and medium enterprises and managing with limited resources is a like living life on the edge. In this rush of meeting deadlines,...

Special Reports

Apr 2012

EMRC, Brussels Associates with SME WORLD as its New Media Partner

EMRC has promoted business partnerships with the developing world and has organised dozens of business forums in key decision-making cities, such as Amsterdam, Rome,...

Interviews

HR Management: SMEs Need to be Customer-Focused

SME WORLD Bureau
Jul 2010

Republic is an integrated Human Resources services delivery solution, providing best practice HR processes enabled by technology and delivered to employees, managers and HR professionals via an intuitive, secure and user-friendly online portal.

Republic represents a strong solution encompassing world class HR service delivery processes, data management and technology and best of all, priced very sensibly and intelligently keeping SMEs in mind. Even organizations with employee strength of as few as 500 onwards can benefit from Republic. From the point of view of technology implementation, cost-efficiency and HR Management, SMEs which do not possess any exiting HRMS or are looking to upgrade to new best-of-breed HR technology solutions; Republic is an ideal opportunity.

SME WORLD talks to R. U. Srinivas, Chief Executive Officer, Caliber Point

What are the specific problems Indian SMEs face in domain of HR management? Explain.

With the increase in competition, locally or globally, SMEs must become more adaptable, flexible and customer-focused to succeed. In general, the focus of today’s HR Manager is on strategic personnel retention and talents development.

Some of the crucial HR related problems faced by Indian SMEs are:

Talent Management

Hiring and Selection

Talent Retention

Performance, Training and Reward Management

So, in the absence of an efficient HR Management system, line managers end up spending significant time on HR administration

SMEs is a vey big and a growing sector in India. The sector is beset with a multitude of problems and an HR management solution is one of them. In what way with the right HR solutions, they can increase their organizational efficiency?

With business presence in multiple locations, it becomes difficult to maintain a standard HR process across the organization without a proper Human Resource Management System (HRMS) in place. Even though SMEs’ need for a robust technology system for HR management is mostly similar to that of big enterprises, it has not been very economic to implement large ERP solutions like Oracle, SAP.

While large organizations have gone to large IT solutions available, the SMEs have compromised with the smaller ones. In a way, till now SME’s do not have access to a ‘world-class product’ to cater to their technology needs at an affordable cost.

Effective management of administrative work enables HR personnel to focus on strategic and value-adding activities. Having a well-defined/structured employee database helps in streamlining transactional HR processes like payroll & employee benefits, workforce administration etc.

Moreover, by implementing an HR delivery solution, SME’s can better plan and manage Training & development, Performance Management and Talent Management for efficient use and retention of employees.

SMEs sometimes face the unique need of managing seasonal variations in workforce, as many of them are labor intensive units. An HRM system that has scalability and pay-as-you use costing model, is better equipped to address these needs.

In your opinion, what kind of SMEs would require your HR Management tools?

World-class ERP systems have been too expensive for SMEs. The cost of platform, upgrades, technology implementation, maintenance cost and operational staff is too much to deal with for SMEs. We have a tailor made solution - Republic - for such challenges. Republic allows organizations the flexibility of a world-class solution without an upfront investment in licenses, hardware, implementation and maintenance. Republic represents a strong solution encompassing world class HR service delivery processes, data management and technology and best of all, priced very sensibly and intelligently keeping SMEs in mind. Even organizations with employee strength of as few as 500 onwards can benefit from Republic. From the point of view of technology implementation, cost-efficiency and HR Management, SMEs which do not possess any exiting HRMS or are looking to upgrade to new best-of-breed HR technology solutions; Republic is an ideal opportunity.

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