Jindal Intellicom Offers 'No Cost' CRM Solution for SMEs

Customers are the most important part of your business and maintaining and sustaining a promising relationship with them is the crucial segment of your business operations. Providing the best products or services and getting feedback from them to improve the quality level, updating customers with your every move, etc. are some of the key issues SMEs confront every day. These are the areas in which an entrepreneur would like to plug all loopholes that could possible lead to spoliling their relationship with the customers.

Handling customers effectively in various ways is the driving force for most enterprises and which motivates them to invest in solutions to boost their relationship with their customers. This area is termed as Customers Relationship Management (CRM). Various companies are offering different CRM solutions for SMEs for improving their customer related processes.

Jindal Intellicom is one of the leading outsourcing companies providing high-quality, cost-effective solution dedicated to the current and the future needs of small enterprises. Jindal Intellicom is an BPO division of the Jindal Group which is the 4th largest business house in India and employs over 45,000 people in over twenty countries.

The company provides a complete blend of services including debt collections, customer service, order taking, technical support, consumer surveys and outbound customer acquisition. The portfolio of clients includes largest banks of US, second largest bank in India, second largest data provider in the UK etc. Intellicom's USP is depicted from the combination of offshore delivery capability, ability to quickly ramp-up, operational excellence, redundant & secure technology architecture and collections domain knowledge.

Manoj Kumar Matai, Vice President – Solutions & Transition, Jindal Intellicom in a brief conversation with SME WORLD talked about the strategy of the company for the SMEs segment and about the USP of their offerings for SMEs.

What are your strategies for venturing into the domestic market and what challenges you envision?

Jindal Intellicom has experience spanning over a decade in providing world class customer care & interaction services to Fortune 500 companies globally. We are now looking to bring the same process knowledge & domain expertise to service Indian consumers. Indian consumers are now much more informed and expect same (or even better) grade of customer care & back office services than consumers in western countries. It is a very exciting market and we look forward to working with some of the leading consumer facing companies in BFSI, Telecom, Media & Retail sectors.

Small and medium sized enterprises (SMEs) are major stakeholders in the economic ecosystem and are beset with various problems. Do you have any solutions which are SMEs-targeted?

Page 12

Our Achievements

• Winner of appreciation award for promoting SMEs in India.
• 1st ever Indian magazine to penetrate tier II, III cities & the rural belt.
• Industry Partnerships include CII, FICCI, ASSOCHAM, PHDCC, AIMA, ITPO, SME Network, Federation of Indian Micro Small Enterprises (FISME)
• Official Magazine Partners for several national & international MSME events.

The Last Word

More Learned than Educated, You were!

I was speechless. Rather hesitatingly I asked him, “So, what have you decided, Sominder ?” His reply was curt and candid, “I have told the doctors that I don’t want to live life as dumb. Only...

Contribute

You can also write for SME WORLD

We are looking for writers and experts to contribute original stories and articles. Send an email to smeworld@gmail.com with your story idea and lets get talking.