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MSMEs Call Centre Opens

SME WORLD Bureau
Aug 2010

Dinsha Patel, Minister of State (Independent Charge) for Micro, Small and Medium Enterprises (MSME) has announced the trial run of the MSME Call Centre with a toll free no. 1800 180 6763.

This is a national-level call centre, which will provide information to the MSME sector on the single-window concept. The Ministry of MSME has modeled this call-centre and named it Udyami Helpline. A single toll free number will serve MSMEs across the nation.

Udyami Helpline would provide information to first generation entrepreneurs regarding project profiles available in the website of Ministry of MSME/ KVIC and other Ministries, other formalities required in setting up of an enterprise, formalities required for getting loans from banks, availability of subsidy under various schemes of the Ministry e.g. Prime Minister's Employment Generation Programme, name and address of Udyami Mitra who can provide him necessary guidance under Rajiv Gandhi Udyami Mitra Yojna.

Udyami Helpline would also provide information to existing entrepreneurs regarding:

„h Policies/Schemes of the Ministry in the area of credit, technology up-gradation, marketing support, skill development, infrastructure development e.g. Credit Guarantee Scheme, Credit Linked Capital Subsidy Scheme, Performance & Credit Rating Scheme, Schemes under National Manufacturing Competitive Programme, Cluster Development Programme, Marketing Development Assistance Schemes, Assistance to Training Institutions, Entrepreneurship & Skill Development Programmes etc.

„h Policies/Schemes of NSIC e.g. Raw Material Distribution, Consortia & Tender Marketing, Single Point Registration for Government Purchases, Credit Facilitation to MSMEs through Tie-up arrangements with Commercial Banks, Technological Facilitation to MSMEs through NSIC Technical Service Centres etc.

„h Policies/Schemes of KVIC/Coir Board e.g. Workshed scheme for Khadi Artisans, Enhancement of Productivity and Competitiveness of Khadi Industry and Artisans, Development of improved machines/process/services in rural industries, Interest Subsidy Eligibility Certification Scheme, Product Development Design Intervention & Packaging Scheme, Rejuvenation, Modernisation and Technology Upgradation of the Coir Industry etc.

„h Policies/Schemes of the Banks/SIDBI for providing credit to the Micro & Small Enterprises including collateral free loans to MSEs.

The office hours for the Udyami Helpline would be 6:00 AM to 10:00 PM, in two shifts, and would operate on all 365 days including Sundays and Holidays

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