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Alibaba.com Launches Customer Service Operations in India

SME WORLD Bureau
Sep 2010

Alibaba.com Limited, the world's leading small business e-commerce company, announced that it is investing in India, with the launch of its local customer service operations here to better serve the vast Indian small business community.

With a service office in Mumbai, Alibaba.com will primarily focus on providing dedicated customer service to its Indian Gold Supplier members during a crucial time of growth for the small business community here. Alibaba.com’s Indian arm will house a core customer service team including a dedicated staff that will focus on customer training programs. This team will eventually grow and expand to multiple offices across India to provide local, hands-on support to Alibaba.com’s rapidly-growing member-base.

The announcement comes at a significant point, where Alibaba.com is witnessing strong growth in the Indian market with an average of 30,000+ new users having registered per month in the first half of 2010 (as of 30 June, 2010). As of the same date, more than 1.45 million users from small businesses in India were using Alibaba.com’s services to reach out to more than 13.6 million registered buyers and suppliers on its international marketplace. Since the first Indian entrepreneur joined the site in 1999, Alibaba.com has continuously strived to better understand the ever-changing needs of its Indian members.

Alibaba.com surveyed its customers in India to ensure that Alibaba.com keeps abreast and meets the changing needs of its members in this dynamic market. Alibaba.com has incorporated crucial elements of the feedback received from its members as part of its local customer service operations.

To ensure that its members can best leverage the tools offered on the site, Alibaba.com aims to further supplement local training and support to its Gold Supplier members in India in the areas of setting up and managing an online business account, generation and management of leads and technical support.

Commenting on the Indian operations, David Wei, Chief Executive Officer at Alibaba.com, said, “The growth of the Indian marketplace has been impressive. Indian small businesses are savvy and they understand the advantages that the internet can bring to them both in domestic and foreign trade. India is one of Alibaba.com’s largest markets and we wish to enhance our customer service and support for our Indian members in line with their evolving needs. The local customer service operations will enable Alibaba.com to work with our customers more closely, helping them grow even faster, providing new jobs and fostering economic growth.”

1 Comments >>

Yudi

27 Apr 2012 (15:33:34)

2 biggest coesnuqts of India the moghuls and the europeans can be root-causes for most of the questions you may still pose. Why were the portuguese most aggresive in converting Hindus to catholics much much more than the british. How they threatened the use of force or usurping poor Hindu farm-lands if not agreeing to such conversion. Why such Hindus were not even allowed to keep their Hindu names after conversion. What happened in Bangladesh? How the 2-nation theory was a sick joke conceived by fair-skin pakistanis in hand with british. Why, despite also being muslims, pakistanis ill-treated bangladeshis like third-grade citizens, if not cattle.

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